We will welcome you into our store the same way we’d welcome guests into our home. We figure our furniture is going to last a long time, so our relationships should too.
At Reside, we are proud to stand behind the quality of our products. All of our products come with a one-year limited warranty from the date of pickup or delivery. Many products are guaranteed under manufacturer warranty for an extended period of time; you can ask a sales associate for further details on a particular product.
Please note, our warranty does not cover defects or damage resulting from negligence, or improper care, maintenance or failure to follow proper directions for use.
In addition to our regular warranty, we can offer our customers extended warranty options through an additional service plan that covers spills, punctures and other common accidents. Please inquire about the Reside Extended Protection Plan.
We are here to help! If there is a problem with your product we will happily repair, replace, or refund it, depending on the item or warranty parameters.
Celebrate the difference! You may notice variations in the look of your fine wood, leather, marble or slate products. These natural characteristics are not considered defects, but rather are a result of the natural material used.
We stand behind our pricing. We will guarantee our price for 60 days after your purchase. If during that time you notice a change in our regular price on the identical item, we will refund the difference with an in store credit. Our Price guarantee does not include any seasonal authorized sales OR promotions and is subject to managerial approval. New sales and promotions can not be applied to previous sales or promotions and must be purchased during the sale promotion period.
Reside Furnishings offers a five-day return policy on in stock items. If you are not completely satisfied with your purchase you may return it in the same condition that you received it for an exchange or an in-store credit. If you cancel an order that is past the 5 days you will be subject to a 25% restocking fee.
Charges for delivery are non-refundable. Also, additional delivery charges may be applied for the pick up of returned or exchanged items.
We cannot accept cancellations or returns on custom order items (items we do not stock). As-Is, discounted, select sale items, and mattresses are all final sale and have NO Warranty. Any items that are damaged after leaving the store cannot be returned.
If you paid by cheque or cash, a refund cheque will be processed within 14 business days. Returns of payments made by credit card will be processed within two business days and show up on your credit card statement as per your credit card holder agreement.
We work to ensure our sale prices are updated as soon as price changes are made. However if there are any discrepancies, the in-store price will always be considered correct.
Note: Please be sure to view Reside’s terms and conditions on your sales order.